Lowest Rate Guarantee
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MyTourPal guarantees that every hotel reservation made through www.MyTourPal.com/lastMinuteReservation
has the lowest rate publicly available on the Internet.
If you find a rate lower than the best available MyTourPal Internet rate on
another web site for the same hotel/accommodation, on the same dates and advise
us within 24 hours of booking your room(s) with us, we will honour that
rate for the night(s) for which the lower rate was found and refund you the
difference.
We guarantee that you get the lowest rates on MyTourPal. To claim
this guarantee, you must send an email to our Travel Reservation centre
and include the following details:
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Your booking ID with MyTourPal (as shown on your Booking Confirmation Email)
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The website where you found the cheaper rate(s)
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The rate(s) provided by that website
Refund is subjected to Lowest Rate Guarantee Terms and Conditions.
If you have any other questions, please see the Lowest Rate Guarantee
Frequently Asked Questions.
Terms and Conditions
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The lower rate must be for the same hotel, same room type, same package and
inclusions, on the same date(s), for the same number of guests and available
for booking from another website that provides distressed hotel inventory for
reservation.
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MyTourPal must be contacted about the lower rate within 24 hours of booking.
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You must have a confirmed booking from MyTourPal.
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Guarantee does not apply to special events such as New Year's Eve and other
major city-specific events and festivals.
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Guarantee does not include web sites or rates where the hotel brand and
specific hotel are not known until the booking is made.
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Guarantee does not include web sites or rates that "package" travel,
entertainment, hotel, and/or food components, such as: air fare + hotel stay,
hotel stay + car rental, hotel stay + restaurant voucher, or similar packages.
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Guarantee does not include rates that have been negotiated by the hotel with
corporations or travel agencies; only publicly available rates apply.
Frequently Asked Questions
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How do I contact MyTourPal if I am able to find a lower rate?
Please send an email to our Travel Reservation center
and include the following details:
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Your booking ID with MyTourPal
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The website where you found the cheaper rate(s)
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The rate(s) provided by that website
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What is the turnaround time for adjustment if I found a lower rate?
One of our Customer Service representatives will email or call you with
confirmation on the new rate within 1 business day.
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How will I receive my refund?
We will make the refund directly to the credit card provided at the time of
your booking. The refund will usually appear on your credit card statement
within 7-10 business days.
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