Frequently Asked Questions
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MyTourPal is committed to provide you with the best and prompt customer
service. Click on the questions below to find immediate answers for your
questions. If you don't find the answers you need, feel free to
contact us by
email/ fax/ phone. We will try to get back to you as soon as possible.
FAQ topics : General .
Search for Hotels . Select Hotels
. Hotel Facilities .
Select Rooms .
Confirm booking and payment . Amendment
and Cancellation
General
How does MyTourPal work?
MyTourPal offers deeply discounted hotel rooms and accommodation deals
worldwide. We have direct access to over 50,000 hotels inventory in 55
countries to give you the best deals. Look out for our Hot Rate!
offers to ensure you are getting lowest rates possible for that hotel.
Am I getting the best price for my accommodation?
All our Hot Rate! offers have Best Rate Guarantee,
refer to Best
Rate Guarantee for more information.
Is there any booking fee?
There is absolutely no booking fee to book with MyTourPal and moreover you are
getting a huge savings off the full rates, so start booking online now and
save!
Why should I book with MyTourPal.com?
MyTourPal is available all times all days. We have a huge selection of hotels
that offer deeply discounted deals. You will get wide variety of choices and
great discount when you book through us. You will be presented with search
results of all hotels for your selected destination, for each hotel, there is
complete information like the address, description, amenities, photos and
policies. Take all your time to browse through all hotels and make your
selection, we won't rush you :)
Will MyTourPal.com sell my personal information
All information submitted through our website is kept confidential. For more
information, refer to our
Security and Privacy Policy.
How can I be sure that my credit card information is safe?
We treat our clients' information matter very seriously. To ensure your
security, all credit card transactions are secured by SSL (Secure Socket
Layer), which encrypts the credit card number so as to make it unavailable to
any other party. We are currently using 128 bit SSL encryption which is the
industry standard so that you can make your online booking with confidence. For
any reason if you have concern with submitting your credit card information
online, you can contact us by phone or email during our opening hours, we will
help you to make a reservation securely. You can also send your credit card
details by fax. When you come to the payment stage of the booking process, fill
in the details and click on "Send by fax" button, the form is printed and
you may fax the form to us. We encourage all our clients to book via our
secure online booking, as this is the only way to ensure that the rooms and
rates of your choice is available for your requests and allow us to process
your request instantly. Doing it by phone/fax/email is subjected to our opening
hours and availability of our customer service agents.
Search for Hotels
How do I search for hotels?
You could either use the search box or by accessing hotel list from the top
menu.
Search Box:
a) Search by location -
Enter check in/out dates, indicate number of room(s) required and choose number
of guest(s). Select country follow by city, alternatively, just enter the city
name and click on "Search" button.
b) Search by name -
Enter check in/out dates, indicate number of room(s) required and choose number
of guest(s). Enter part of or the entire hotel name, (the search is not case
sensitive) and click on "Search" button.
c) Search by chain -
Enter check in/out dates, indicate number of room(s) required and choose number
of guest(s). Select a chain from the dropdown list and click on
"Search" button.
Hotel Listings:
Visit our hotel listings section to browse for hotels by locations, ratings
and minimum rates.
Select Hotels
How do I select a hotel?
If you search by using Search Box: You will be presented with results that
satisfy your search criteria. Each hotel has a name, star ratings, description
and our nightly rates. For more information like address, amenities,
maps and policies of each hotel, click on the "More information, rates and
book now" link. You can also make booking by clicking on this link.
If you search by Hotel Listings: You can click on the hotel name on the list to
see more information of the hotel. On the "Hotel Detail" page, you will be able
to select your check in/out dates and check availability.
Is the hotel available for the period of my request?
On the Search Result, you will see "Book" button on right hand side of
each hotel if the hotel is available.
"Book" means the room is available for the dates you have selected and you may
book online. A booking can either be confirmed instantly or within 24 hours. To
know whether the hotel of your choice has Instant Confirmation, click on "book"
button to go to "Booking Details" page, under "Rates Information", look for
"Instant Confirmation Available" for more information.
If Instant Confirmation is available, once you submit the booking
details and payment details, the booking will be confirmed instantly. The
credit card will be charged and your confirmation will be displayed on the
screen. The value charged depends on how much the hotel requires you to pay in
order to secure the booking. Some may not require you to pay at all but some
require you to pay a deposit.
If Instant Confirmation is not available, Once you submit the
booking details and payment details, we will contact the hotel to get your
reservation confirmed. If the room is not available, we will inform you as
soon as possible. If the hotel confirms your reservation request, your credit
card will be charged. If your reservation is not confirmed back to us, your
credit card WILL NOT be charged.
On "Booking Details" page, under "Voucher", you will know if the hotel requires
you to present a voucher. If the hotel requires
you to present a voucher, we will email the voucher to you after your booking
is confirmed. Otherwise, just present the Booking Confirmation email that you received
from us and quote the "Confirmation Number" found on the email.
Can I sort the search results?
The search result page displays 15 hotels on one page, if there are more than
15 hotels, you can scroll down to the bottom on the page and click on a page
number to show other hotels. To sort by property name, price, star and hot
rate, choose in the "Sort" dropdown and click "Go" button.
What currency are the rates in?
The rates for the hotel are usually in the local currency of the hotel. Look out
at the top of the "Search Result" page and you can see the currency.
Are the rates in per person per night or per room per night?
Rates shown are in per room per night unless otherwise stated. For apartments,
the rates are shown in per apartment per night unless otherwise stated.
Are the rates inclusive of taxes and servce charges?
The rates shown on the "Search Result" page are EXCLUSIVE of taxes and service
charge. Once you have selected a hotel of your choice you will be presented the
"Booking Detail" page where your booking will be listed with total, taxes,
service fees and deposit payable.
Hotel Facilities
What is the cost of car parking at the hotel?
All the information that is available to us about facilities at the hotel is
displayed on the website. For information not already stated on our website
regarding room facilities or hotel facilities, please contact the hotel
directly. The contact information will be displayed on the "Booking
Confirmation" page.
Are airport transfers available with my accommodation?
You may contact the hotel or the information desk at the airport on arrival to
arrange your transfers.
Where can I find contact details for a hotel?
The hotel's street address is shown on the "Hotel Details" and "Booking
Confirmation" page. Once a booking has been confirmed, you will receive a confirmation email
which also states all the hotel's
contact details.
How do I find amenities to the hotel?
The amenities of the hotel are listed on the "Hotel Detail" page. There are also
information to help identify the distance from the hotel to certain landmarks
e.g. the airport.
Could you send me maps and/or other information about the
hotel?
All the information regarding the hotel (such as facilities and rates) is
located on each "Hotel Detail" page. For additional information, you may
contact the hotel directly.
Select Rooms and Meals
What does single, twin, double and extra bed mean?
"Single": Room has 1 single bed for 1 adult only.
"Twin": Room has 2 single beds for 2 adults.
"Double": Room has 1 large Queen / King size bed to accommodate 2 adults.
"Triple": Room has either 3 single beds, or 1 large Queen / King size bed and 1
single bed, or equivalent to accommodate 3 adults.
"Family / Quad": Room has either 4 single beds, or 1 large Queen / King size
bed and 2 single beds, or equivalent to accommodate 4 adults.
"Junior Suite / Suite": Consists of a bedroom and small living room. Usually
accommodate 2 adults unless otherwise stated.
"1 Bedroom Apartment": 1 Bedroom, small living room, small kitchen and 1
toilet. Usually accommodate 2 adults unless otherwise stated.
"2 Bedroom Apartment": 2 Bedrooms, small living room, small kitchen and 1
toilet. Usually accommodate 4 adults unless otherwise stated.
"3 Bedroom Apartment": 3 Bedrooms, small living room, small kitchen and 1
toilet. Usually accommodate 6 adults unless otherwise stated.
"Extra bed": For 1 adult, extra bed(s) may be added for extra person, number of
extra bed allowed is subjected to policies of each hotel.
What is the difference between these room types - Standard,
Superior and Deluxe?
Each hotel will have different classification. Generally, the difference is in
the room size and facilities of the room. For example, a Standard room will be
smaller compared to a Deluxe. Some room size will not be able to accommodate
requests for extra beds. You should also refer to each room's facilities to see
what are available in each room type. For example, attached bathroom, heater,
mini bar etc.
Confirm booking and payment
What do I have to do to confirm my booking?
Review everything that's presented to you on the "Booking Detail" page. If it's
incorrect, go back to amend your selection. If it's correct, enter your details
as well as credit card information and click "Book now" button.
What is the "Send by Fax" button for?
For any reason if you have concern with submitting your credit card information
online, you can click on the "Send by Fax" button which is actually to print
out the "Booking Detail" page. Make sure you've filled in the required
information prior to printing. After it's been printed you may fax to us at the
number stated to our Travel Reservation Center. We encourage all our clients to
book via our secure booking, as this is the only way to ensure that the rooms
and rates of your choice is available for your requests and allow us to secure
your rooms instantly. Doing it by phone/fax/email is subjected to our opening
hours and availability of our customer service agents.
What do I expect after I have made payment and confirmed my
booking?
As soon as you have confirmed your booking, an email will automatically be sent
to you, confirming your booking.
If hotel has Instant Confirmation, the email will show that your booking is
confirmed.
If hotel does not have Instant Confirmation, you will receive an email within
48 hours that shows if your booking is accepted/rejected.
If hotel requires you to present voucher during check-in, a voucher will also be
emailed to you.
All the information regarding Instant Confirmation and Voucher can be found on
the "Booking Details" page.
When will my credit card be charged?
For Hot Rate! hotel reservation, the full amount will
be charged for the reservation including all taxes and applicable service fees
at the time of booking after booking is confirmed.
For other hotel reservation, if the booking is confirmed and deposit is
required, your credit card is charged immediately after you have filled in the
"Booking Detail" page and click on "Book now" button. The balance is then
paid by you directly to the hotel upon your arrival.
If the booking is not confirmed or deposit is not required, your credit card
will NOT be charged.
I don't have a credit card, can I pay cash on arrival?
Most hotels require you to submit your credit card details to guarantee
the booking. Only some hotels do not require you to do so. Also, some hotels
will require a deposit, for more explanation see Question "When will my credit
card be charged?" above. Upon arrival at hotel, you are free to settle the
balance (if any) with the hotel using any methods (cheques, cash, credit cards
etc.) that the hotel accepts.
Which credit card types do you accept?
The cards we accept are: Visa, MasterCard, American Express and Diners Club.
Please note that if you provide an American Express or
Diners Club credit card for payment of your booking, the transaction may be
charged in a different currency to the one in which your booking rates were
quoted. The cost of your booking is converted using our bank's exchange rates
on the day of the transaction.
Will the hotel receive my booking immediately?
Yes, we forward your booking details to the hotel as soon as the booking
is confirmed.
Is there any terms and conditions for your booking?
Yes, click here to read our
booking terms and condition for Discounted Hotels Reservation.
Amendment and Cancellation
What if I have paid for the booking and then want to make a
date change or any other amendment?
We understand that circumstances can arise where you may need to make an
amendment to your accommodation booking, email us your amendment request and we
will forward to the hotel. Please note that amendment is subjected to
availability.
Will I get a refund if I cancel my booking?
A cancellation fee may apply. To avoid cancellation fee, take note of the
hotel's "Cancellation Policy" which is shown on "Hotel Details", "Booking
Details" and "Booking Confirmation" page.
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